handicap Platform Privacy Notice
This page describes what we collect when you use handicap and how we keep that data protected. Our service is available only where local law permits. We collect personal information necessary to verify your identity, process your deposits and withdrawals, and operate our platform securely. We store this data on encrypted servers and do not sell it to third parties.
Our handicap platform processes data for users accessing our sportsbook (Liga 1, Piala AFF, Champions League, Premier League coverage), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Payment information is handled by certified processors supporting DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers.
We comply with applicable data protection laws in the jurisdictions where we operate. You have the right to request access to, correction of, or deletion of your personal data subject to legal and operational requirements outlined in this notice.
What Data We Collect on Our handicap Platform
When you register on our handicap account, we collect your email address, phone number, and a password you create. During identity verification (KYC), we collect your full name, date of birth, and government-issued ID number from your passport, KTP, or driver's license. We also collect a photograph of your ID and a selfie holding the document to confirm ownership. This information is stored encrypted on our handicap servers and never shared with marketing partners or data brokers.
Our handicap platform logs your login history, including timestamps and device information (browser type, operating system, IP address). We collect this data to detect unauthorized access attempts and to prevent account takeover fraud. When you place a wager on Liga 1 football markets, esports tournaments, or live-dealer tables, we record the bet amount, odds, outcome, and settlement time. This wagering history is retained for dispute resolution and regulatory compliance.
Payment Data and Third-Party Processors
Our handicap platform does not store your full credit card number or bank account details. When you deposit via DANA, e-wallet, mobile banking, or local payment, you authorize those providers to transmit only a transaction token to our handicap system. We receive confirmation of the deposit amount and your wallet identifier, but not your underlying payment credentials. Bank transfers from online payment, e-wallet, mobile banking, and local payment are routed through our licensed payment aggregator, which handles encryption and fraud detection separately from our handicap infrastructure.
Cookies and Tracking on handicap
Our handicap website uses session cookies to keep you logged in while you browse our sportsbook and live-dealer lobby. These cookies are deleted when you log out or close your browser. We also use analytics cookies to measure traffic patterns and identify broken features; these cookies do not identify you personally and are retained for 90 days. Our handicap mobile app does not use tracking cookies but does store your device token locally so you remain logged in across sessions.
We at handicap do not use your data to build advertiser profiles or sell targeting information to third parties.
Your Rights and Our Commitments
We at handicap recognize your right to access, correct, and delete your personal data. You may request a copy of all data we hold about your handicap account by contacting our support team with your account email and a government-issued ID photograph. We will provide a data export within 30 days. You may also request correction of inaccurate information, such as a misspelled name or outdated address, through your handicap account settings or by contacting support.
Data Localization and Cross-Border Transfers
Our handicap servers may be located outside your home jurisdiction. Some of our payment processors and analytics vendors operate in different countries and may store copies of transaction data in their systems. By using our handicap service, you consent to these cross-border data transfers. Our handicap infrastructure complies with standard encryption and contractual data-protection clauses with all third-party processors.
Contact and Dispute Resolution
If you have a privacy concern regarding our handicap platform, email [email protected] with the subject line "Privacy Request". Include your account email, the nature of your concern, and any relevant transaction IDs. Our handicap privacy officer will respond within 15 business days. If you believe we have mishandled your data in violation of applicable law, you may file a formal complaint with your local data protection authority. We encourage you to exhaust our handicap internal complaint process first.
- Data access: You may request a full export of your handicap account data at any time.
- Data correction: Update your name, address, phone, or email through our handicap account settings.
- Account deletion: Request permanent deletion of your handicap account, which removes all personal identifiers within 90 days (transaction logs are retained for compliance).
- Opt-out: You may disable marketing emails and push notifications in your handicap settings without affecting service access.
Changes to This Privacy Notice
We may update this privacy notice periodically as our handicap platform evolves or in response to legal changes. If we make material changes to how we collect or use your data, we will notify you via email to your registered handicap account address. Your continued use of our handicap service after such notice constitutes acceptance of the updated terms.
Our handicap platform operates across multiple regions and may be subject to different privacy laws in each jurisdiction. This notice applies to all users of our handicap service. Where specific regional regulations (such as data-protection laws in the European Union or Indonesia's own data governance frameworks) impose stronger requirements, we comply with those standards as they apply to our users in those regions.
We at handicap remain committed to transparent data practices and prompt response to user inquiries about privacy. If you have questions about how we handle your data on our handicap platform, contact our support team or visit this page for updates.